About Us:
As we mark over 50 years of success, our commitment to our people remains at the heart of everything we do. We prioritise a healthy work-life balance, create opportunities for career growth, and foster a workplace where every employee feels valued. Together, we play a pivotal role in shaping the future of healthcare in Australia.

About the Role:

We’re looking for a proactive Quality Officer to join our team! In this role you’ll help manage incidents and complaints, carry out internal audits, support performance reviews, and drive continuous improvement. Reporting to the Quality, Risk & Compliance Manager, you’ll work closely with both internal and external teams to ensure we meet our quality goals. Your work will help us stay aligned with HCA policies, Aged Care Quality Standards, and relevant legislation.

Key Responsibilities include:

• Manage incidents and complaints in line with HCA’s standards.
• Keep the Home Care team updated on high-level investigations and findings.
• Accurately record investigation details in all required systems.
• Ensure mandatory reports are submitted on time.
• Provide regular updates on incident trends and investigation progress.
• Conduct internal audits and share findings with clear action plans.
• Follow up on corrective actions with relevant teams.
• Support performance management processes as per HR policies.
• Recommend and help implement process improvements with the GSQ and Home Care teams.
• Collaborate with internal stakeholders on incident and complaint management, Aged Care Quality Standards internal audit requirements and other quality improvement initiatives.
• Provide support, guidance, training to internal staff to support correct incident and complaint reporting processes to be followed and to improve incident reporting culture.

To be Considered:

• The ability to complete and document professional, thorough, objective incident, complaint and HR  investigations
• Well developed organisational skills, including the ability to plan, prioritise and manage competing tasks and meeting deadlines.
• Excellent data analysis skills, and the ability to assess compliance against standards and identify trends.
• Demonstrated previous experience in risk-based assessment or ability to acquire quickly.
• Experience in report writing or equivalent complex report writing
• Experience in the Home Care sector (desirable)
• Knowledge of Aged Care Quality Standards.

About HCA:
Healthcare Australia (HCA) is Australia’s largest specialist healthcare recruitment and staffing provider. We are a large and diverse healthcare business with a strong presence in the staffing of nursing, community, allied and Crisis Response Management sectors in all States of Australia. 

Our culture and benefits:     

We work together as a team, we never forget that we’re people-focused, and we respect relationships with each other.  
HCA provides a flexible and inclusive workplace culture where you have access to excellent benefits, including access to extra leave with a day off for your birthday plus a rewards and benefits platform.  
We are focused on the continual growth and development of our team. This is supported by an exceptional education assistance program that’s accessible by all staff. 

Please apply with your current CV and cover Letter.
   
At HCA we are committed to embracing diversity and committed to providing a safe working environment.
Some roles that involve visiting clients or facilities may require you to have a Covid Vaccination and a booster.  If you have any questions or concerns, please contact the hiring manager
  

To learn more about HCA:
www.healthcareaustralia.com.au

Only short listed candidates will be contacted