About Us:
As we mark over 50 years of success, our commitment to our people remains at the heart of everything we do. We prioritise a healthy work-life balance, create opportunities for career growth, and foster a workplace where every employee feels valued. Together, we play a pivotal role in shaping the future of healthcare in Australia.

The Role:
Are you passionate about making a meaningful impact through proactive problem-solving and strong stakeholder engagement? We’re looking for an experienced Incident Coordinator to play a key role in managing incidents and complaints across our organisation.
In this pivotal position, you’ll be responsible for leading comprehensive investigations and ensuring timely, thorough responses to matters affecting our workforce divisions. Reporting to the Incident and Complaints Team Leader, you’ll work closely with internal teams and external partners, offering guidance and support to ensure incidents and complaints are resolved effectively and in alignment with our organisational goals.

Key Responsibilities include:
As Incident Coordinator, you will:

• Ensure all investigations align with HCA’s Incident Management Standard and Quality Management Framework.
• Manage incidents and complaints involving the external workforce through established internal processes, in collaboration with relevant stakeholders.
• Conduct timely investigations and resolve reports in line with KPIs and mandatory reporting timeframes.
• Accurately document investigation outcomes in the required systems and platforms.
• Collaborate with internal stakeholders—such as State Managers, People & Culture, recruitment, and operations teams—to address investigation needs and provide informed recommendations.
• Engage directly with external stakeholders, including candidates and clients, to complete investigations, implement corrective actions, and support performance management processes.
• Provide guidance, training, and support to staff to promote accurate incident reporting and build a culture of safety and accountability.
• Contribute to employee performance management discussions and initiatives, in partnership with internal managers.
• Support broader team objectives through participation in relevant projects and continuous improvement activities.

Qualifications:

Business or Health Degree (desirable, not essential)

Our Ideal Candidate

To be successful in this role, you will bring:

• Proven ability to conduct objective, professional investigations and document findings clearly.
• Strong interpersonal and communication skills, with the ability to engage confidently and respectfully across all levels.
• Excellent written skills for reports and correspondence.
• Well-developed organisational skills with the ability to manage competing priorities and meet deadlines.
• Confident verbal communicator with experience in interviews, performance discussions, and stakeholder engagement.
• Proficiency in MS Office and familiarity with incident management systems.
• A proactive mindset, with flexibility, attention to detail, and a willingness to learn.
• Experience in incident or complaint management, performance conversations, and/or service-based environments—or a strong willingness to develop these skills.

Our culture and benefits:     

We work together as a team, we never forget that we’re people-focused, and we respect relationships with each other.  With HCA you’ll be rewarded with:

• A fabulous discount on BUPA Private health Insurance – 7%! 
• Hybrid Work: Enjoy flexible hybrid working conditions that empower work-life balance
• Access to extra leave with a day off for your birthday plus a rewards and benefits platform
• Salary Packaging – novated leasing available with Smart group 
• Be part of a well-respected Australian based organisation of more than 3,000 employees!
• Benefit from ongoing training and support with access to an education allowance to nurture your skills and career

Please apply with your current CV and cover Letter.
   
At HCA we are committed to embracing diversity and committed to providing a safe working environment.  Veterans are encouraged to apply.
  
Some roles that involve visiting clients or facilities may require you to be fully vaccinated (Boosted) with the TGA-approved COVID-19 vaccine.  The requirement for vaccination is based on the role and site where services are being provided.    If you have any questions or concerns, please contact the hiring manager.                          

To learn more about HCA:
www.healthcareaustralia.com.au

Only short listed candidates will be contacted